The Mazuma Promise

It's all well and good saying you'll provide this and that as a business, but where are the solid promises? Lots of Accountants can't even tie themselves down to how long it will take them to do your bookkeeping and Accounts, let alone make any promises over and above that!


Well, fear not! As always, Mr P has had a word with our Accountants and seeing as customer service is at the heart of our business, we have made a set of promises to our customers.

The Mazuma Promise...

We promise to keep our fees fixed, fair and affordable. We would never charge you based on how much you earned in a year or send you an unexpected invoice.


If you email, text or call us through our dedicated help lines, we promise to respond to you within one business day.


We promise that all our staff are qualified to do the work they do. Whether it is bookkeeping, accountancy or tax advice, our staff range from qualified bookkeepers through to Accounting Technicians and Chartered Accountants, so you'll always have the right person doing the right job for you.


We structure our business so that you get the best possible customer service. This means that if your usual point of contact is away on holiday, that you'll still be able to get an answer to your question.


We promise to speak in Plain English! We don't believe in blinding our clients with jargon.


Finally, we promise to always remember that our clients are the most important part of our business. Without our clients we wouldn't be here and we promise never to forget that!


Now, you can't say fairer than that can you?

TTFN,

Mr P
xxx